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Tag Archives | Servers

Leadership: Empowering Others

Provide the power and watch your staff come to life. “If you don’t understand that you work for your mislabeled ‘subordinates,’ then you know nothing of leadership. You know only tyranny.” -Dee Hock You have two choices as a manager.  You can force every staff member to do things as you would do them or […]

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Leadership: Creating A Shared Goal

Each person climbs the mountain for their own reason “Leaders don’t force people to follow-they invite them on a journey.” -Charles S. Lauer The fundamental question behind the desire to manage rather than lead is, “How can I get people to do what I want them to do if they do not want to do it?”  […]

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What I Use

After my less than flattering review of Hot Schedules I feel like I need to say something nice.  I am in general a pretty optimistic person.  After sitting here and writing 2500 words on why I dislike Hot Schedules, I need to cleanse my pallet.  I never intended for this to turn into “review week” […]

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Hot Schedules Reviewed: Part One

A few months ago the restaurant I work at (and who my opinions in no way represent) began using the Hot Schedules program for scheduling.  For those of you not familiar with this system, it is a web based system for scheduling employees.  It is experiencing incredibly rapid growth and is becoming more commonplace within […]

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Making a Difference

The weekend is upon us.  Friday and Saturday nights get busy and take a lot out of us.  The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide.  The guests do not seem to understand any of this and have far less patience.  This […]

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