Provide the power and watch your staff come to life. “If you don’t understand that you work for your mislabeled ‘subordinates,’ then you know nothing of leadership. You know only tyranny.” -Dee Hock You have two choices as a manager. You can force every staff member to do things as you would do them or […]
Tag Archives | Servers
Each person climbs the mountain for their own reason “Leaders don’t force people to follow-they invite them on a journey.” -Charles S. Lauer The fundamental question behind the desire to manage rather than lead is, “How can I get people to do what I want them to do if they do not want to do it?” […]
After my less than flattering review of Hot Schedules I feel like I need to say something nice. I am in general a pretty optimistic person. After sitting here and writing 2500 words on why I dislike Hot Schedules, I need to cleanse my pallet. I never intended for this to turn into “review week” […]
A few months ago the restaurant I work at (and who my opinions in no way represent) began using the Hot Schedules program for scheduling. For those of you not familiar with this system, it is a web based system for scheduling employees. It is experiencing incredibly rapid growth and is becoming more commonplace within […]
The weekend is upon us. Friday and Saturday nights get busy and take a lot out of us. The pace is faster, the side stations are more crowded, and all of the saucers in the restaurant seem to hide. The guests do not seem to understand any of this and have far less patience. This […]
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- My Response: 25 Things Chefs Never Tell You September 16, 2010
- My New Blogroll February 4, 2011
- The IRS Did Not Ban Automatic Gratuities January 1, 2014
- Introducing Best Restaurant Blogs April 15, 2013
- JJ’s February 20, 2013
- Tips For Proposing At A Restaurant February 12, 2013
- Do I Have To Tip? January 21, 2013
- Abel Perez: I am a server and this helped me alot. Thank you...
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.