This week the skills focus is changing directions a bit. For the last three weeks I focused on making recommendations as a way to sell food to your guests. I hope that information has proven helpful and convinced your staff that this weekly focus will benefit them. This week, I want to discuss a less glamorous, but equally important topic: spotting hidden guest complaints. This can rapidly improve your guests’ perception of your restaurant and creat more return guests. As with all of the skill focus posts, be sure to refer the original post that is linked within. Then use the new material to help further your understanding of it.
Read the manager’s version at The Manager’s Office
Read the server’s version at Tips For Improving Your Tips