This week marks the final installment of the eight part skill focus series. I am wrapping it up with a topic that I am very passionate about. For far too long corporations have told servers to sell, servers have feared it would hurt their tips, and managers have sought a way to convince their servers it will improve their tips. The problem all stems from a fundamental misunderstanding of selling as a server truly means. Corporations preach about “upselling” and “suggestive selling” rather than focusing on they types of selling that actually improve server’s tips and restaurant’s sales. This week I am defending selling as a server and explaining why it is a service you should offer your guests.
Read the manager’s version at The Manager’s Office
Read the server version at Tips For Improving Your Tips