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Skill Focus: Selling As A Server

This week marks the final installment of the eight part skill focus series.  I am wrapping it up with a topic that I am very passionate about.  For far too long corporations have told servers to sell, servers have feared it would hurt their tips, and managers have sought a way to convince their servers it will improve their tips.  The problem all stems from a fundamental misunderstanding of selling as a server truly means.  Corporations preach about “upselling” and “suggestive selling” rather than focusing on they types of selling that actually improve server’s tips and restaurant’s sales.  This week I am defending selling as a server and explaining why it is a service you should offer your guests.

Read the manager’s version at The Manager’s Office

Read the server version at Tips For Improving Your Tips 

About David Hayden

Restaurant industry professional helping small restaurants with their training, operations, and marketing needs. Author of Tips2: Tips For Increasing Your Tips and Building Your Brand With Facebook. You can also visit my other websites and blogs at: http://www.tips2book.com http://www.restaurant-marketing-plan.com http://www.themanagersoffice.com http://www.tipssquared.com http://www.foodieknowledge.com http://www.restaurantlaughs.com http://www.tipsfortips.wordpress.com
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