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Welcome to The Hospitality Formula Network

The Hospitality Formula Network is a series of website designed to help restaurant owners, managers, and servers excel.  This network is a leading source of up-to-date information for restaurant industry professionals. The most recent posts from all of these sites can be found here at HospitalityFormula.com

The Hospitality Formula Network is comprised of these outstanding sites:


The Restaurant Managers Office

The Manager’s Office

Insights and advice for restaurant managers and owners on training, motivation, and operations as well as the latest news and trends from the restaurant industry.  The knowledge restaurant managers need to advance their careers in improve their restaurant's profitability.

make better tips

Tips Squared

The tips, tricks, and techniques professional restaurant servers need to increase their tips and improve their income.  Tested methods for creating more satisfied guests.

foodie knowledge

Foodie Knowledge

Information about what we eat and the restaurant industry that will help you become a more knowledgeable diner and better understand the restaurant industry.

restaurant marketing ideasRestaurant Marketing Plan

The knowledge you need to successfully market an independent restaurant.  Actionable insights to help small restaurants compete with their corporate competitors.

restaurant stories

Restaurant Laughs

A lighter look at life in a restaurant for restaurant professionals and patrons.  A great way to relax and unwind after a rough shift or terrible dining experience.

restaurant server training

Tips2: Tips For Improving Your Tips

The ultimate restaurant server training manual covering the 52 essential skills of exceptional service.  This is the knowledge servers need to take their career to the next level.


All of the sites are written and maintained by David Hayden.  Mr. Hayden is a restaurant industry consultant, author, and blogger.  With nearly two decade in the restaurant industry, he shares the insights he has acquired to help restaurant industry professionals succeed and excel.

Most Recent Posts On The Hospitality Formula Network:

hospitality formula network

Preview Week

  The last few weeks have not seen a great number of posts on The Hospitality Formula Network. This by no means is an indicator that I haven’t been working on providing you with content to help you succeed in the restaurant industry. Instead, most of these efforts have been aimed at major projects. This […]

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Restaurant marketing

The Great Equalizer For Independent Restaurants

My goal and the goal of everything I do with this network of blogs has always been to help provide independent restaurants with the tools they need to compete.  Large restaurant corporations have always had training departments to write training manuals for their servers.  I released Tips2: Tips For Improving Your Tips to provide a […]

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What Are The Expectations Of Fine Dining Service?

I was watching a restaurant review show recently where they discussed a Kansas City Steakhouse that I have written about a great deal lately.  One of the reviewers said something very interesting.  She stated, “For the prices I was paying I felt like I should have my own server.”  I found this statement very interesting.  […]

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Tips²: Tips For Improving Your Tips

The Writer’s Dilemma

I gave into exhaustion last night and went to sleep when the clock still read PM.  This in turn had me awake earlier than normal.  I grabbed my laptop and started writing before the coffee kicked in.  This lead to a post that will have to be taken down in the next month or so.  […]

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jasper mirabile

Restaurant Lessons From Chef Jasper Mirabile

A couple of weeks ago I took my girlfriend out for a romantic post Valentines day dinner.  One of the risks of going out to dinner with me is that it could quickly turn into a note taking experience.  While I did not pull out a pen and paper, I was busted for taking notes.  […]

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Building A Restaurant Website

Building A Restaurant Website

My posts have been sporadic lately as I have been wrapping up a number of side projects that I hope to reveal soon.  Today, I am pleased to unveil the first of these projects.  Recently, I was approached about building a restaurant website.  This was an odd request because in the past I have written a […]

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farmer's market

The Cost Of Labor And Menu Prices

  In the first installment of my series regarding restaurant prices, I discussed the additional costs restaurants must pay for food.  This might have been eye-opening to those outside of the industry who assumed that restaurants paid less for food simply because they purchased in volume.  This alone would hardly justify the mark up seen […]

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Introducing Waiters Today

I’ve been following Waiters Today for a while.  I thought their approach was very innovative.  They are attempting to build a true social networking site for servers.  This site contains blogs, videos, groups, and everything else you would find on must other social networking sites.  This one is different because it is designed for servers.  It […]

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server shift drink

Are Shift Drinks A Good Idea?

I have been told in the past that my opinions are too “pro-server” to be adopted by most restaurant owners.  In general, I don’t see than being “pro-server” is necessarily a bad thing for owners.  I try to take both perspectives into account when forming an opinion.  In fact many of those opinions get me […]

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David Hayden Kansas City

Helping Guests Help Your Restaurant.

In the conclusion of my post regarding how restaurants will often make it difficult for their guests to pay, I discuss the factors that happen during the meal.  For most of the dining experience the role of the guest is simple.  They make requests and the entire staff is prepared to fulfil them.  When the check is presented, the roles […]

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