The last few weeks have not seen a great number of posts on The Hospitality Formula Network. This by no means is an indicator that I haven’t been working on providing you with content to help you succeed in the restaurant industry. Instead, most of these efforts have been aimed at major projects. This […]
Welcome to The Hospitality Formula Network
The Hospitality Formula Network is a series of website designed to help restaurant owners, managers, and servers excel. This network is a leading source of up-to-date information for restaurant industry professionals. The most recent posts from all of these sites can be found here at HospitalityFormula.com
The Hospitality Formula Network is comprised of these outstanding sites:
The Manager’s Office
Insights and advice for restaurant managers and owners on training, motivation, and operations as well as the latest news and trends from the restaurant industry. The knowledge restaurant managers need to advance their careers in improve their restaurant's profitability.
The tips, tricks, and techniques professional restaurant servers need to increase their tips and improve their income. Tested methods for creating more satisfied guests.
Information about what we eat and the restaurant industry that will help you become a more knowledgeable diner and better understand the restaurant industry.
The knowledge you need to successfully market an independent restaurant. Actionable insights to help small restaurants compete with their corporate competitors.
A lighter look at life in a restaurant for restaurant professionals and patrons. A great way to relax and unwind after a rough shift or terrible dining experience.
Tips2: Tips For Improving Your Tips
The ultimate restaurant server training manual covering the 52 essential skills of exceptional service. This is the knowledge servers need to take their career to the next level.
All of the sites are written and maintained by David Hayden. Mr. Hayden is a restaurant industry consultant, author, and blogger. With nearly two decade in the restaurant industry, he shares the insights he has acquired to help restaurant industry professionals succeed and excel.
Most Recent Posts On The Hospitality Formula Network:
My goal and the goal of everything I do with this network of blogs has always been to help provide independent restaurants with the tools they need to compete. Large restaurant corporations have always had training departments to write training manuals for their servers. I released Tips2: Tips For Improving Your Tips to provide a […]
I was watching a restaurant review show recently where they discussed a Kansas City Steakhouse that I have written about a great deal lately. One of the reviewers said something very interesting. She stated, “For the prices I was paying I felt like I should have my own server.” I found this statement very interesting. […]
I gave into exhaustion last night and went to sleep when the clock still read PM. This in turn had me awake earlier than normal. I grabbed my laptop and started writing before the coffee kicked in. This lead to a post that will have to be taken down in the next month or so. […]
A couple of weeks ago I took my girlfriend out for a romantic post Valentines day dinner. One of the risks of going out to dinner with me is that it could quickly turn into a note taking experience. While I did not pull out a pen and paper, I was busted for taking notes. […]
My posts have been sporadic lately as I have been wrapping up a number of side projects that I hope to reveal soon. Today, I am pleased to unveil the first of these projects. Recently, I was approached about building a restaurant website. This was an odd request because in the past I have written a […]
In the first installment of my series regarding restaurant prices, I discussed the additional costs restaurants must pay for food. This might have been eye-opening to those outside of the industry who assumed that restaurants paid less for food simply because they purchased in volume. This alone would hardly justify the mark up seen […]
I’ve been following Waiters Today for a while. I thought their approach was very innovative. They are attempting to build a true social networking site for servers. This site contains blogs, videos, groups, and everything else you would find on must other social networking sites. This one is different because it is designed for servers. It […]
I have been told in the past that my opinions are too “pro-server” to be adopted by most restaurant owners. In general, I don’t see than being “pro-server” is necessarily a bad thing for owners. I try to take both perspectives into account when forming an opinion. In fact many of those opinions get me […]
In the conclusion of my post regarding how restaurants will often make it difficult for their guests to pay, I discuss the factors that happen during the meal. For most of the dining experience the role of the guest is simple. They make requests and the entire staff is prepared to fulfil them. When the check is presented, the roles […]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- Serving Sober October 14, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- My New Blogroll February 4, 2011
- The IRS Did Not Ban Automatic Gratuities January 1, 2014
- Introducing Best Restaurant Blogs April 15, 2013
- JJ’s February 20, 2013
- Tips For Proposing At A Restaurant February 12, 2013
- Do I Have To Tip? January 21, 2013
- Abel Perez: I am a server and this helped me alot. Thank you...
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.