As servers, we often encounter complaints that are not fully thought out.
Whether it is that the dining room is too hot or the prices are too high. In many of these circumstances, we have nothing to do with the cause of the complaint. Usually, these are things that we would agree with the guest about, but are out of our control. In these situations, the guest needs to be reminded that we have limited ability to take personal responsibility for these issues. One of the most effective ways to point this out is through humor.
In the past I have written about some of the one liners for servers that I use. These were primarily related to the process of ordering. Today, I am going to share some of the ones that I use when things go awry. Some of these relate to simple mistakes that are made by a server, but most are responses for complaints that are beyond a server’s control. Be very careful when using these. They cannot be delivered with heavy sarcasm without escalating the complaint. When delivered with a smile, they will often remind the guest that their complaint should be directed elsewhere. Here are 10 examples of lines that I use.
Read the full post at Tips For Improving your Tips