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A Few Words Of Gratitude

When I explain to people that I am a blogger, they often think that I have some sort of online diary.  I do often introduce topics by relating a personal story, but I try not to write about myself and my life.  Every few months I make an exception and this is going to be […]

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The Meaning of Hospitality

This is not a story I tell very often because I have been known to get a little choked up from telling it.  It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis.  My purpose in sharing it is not simply to stroll […]

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Welcome KSHB Viewers

I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show.  It was a privilage to be asked to appear to discuss my book.  I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]

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Creating A Server Community

One of the coolest parts of spending over a decade in the restaurant business is that you know someone at most every restaurant.  Last night, my girlfriend Ali (who complains about not getting mentioned enough on here) and I went to check out a new restaurant.  We scrolled through a list of six people we […]

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Seeing Your Restaurant Again For The First Time

When I went in to interview at the restaurant where I work, I made a conscious effort to make notes of my first impressions. As I approached the door, I wanted to experience what someone walking in for the first time would. I remember how comfortable the lobby looked. How ornate all the molding and […]

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