When I explain to people that I am a blogger, they often think that I have some sort of online diary. I do often introduce topics by relating a personal story, but I try not to write about myself and my life. Every few months I make an exception and this is going to be […]
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This is not a story I tell very often because I have been known to get a little choked up from telling it. It happened nearly twenty years ago, but it still has an impact on how I view my job on a daily basis. My purpose in sharing it is not simply to stroll […]
I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show. It was a privilage to be asked to appear to discuss my book. I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]
One of the coolest parts of spending over a decade in the restaurant business is that you know someone at most every restaurant. Last night, my girlfriend Ali (who complains about not getting mentioned enough on here) and I went to check out a new restaurant. We scrolled through a list of six people we […]
When I went in to interview at the restaurant where I work, I made a conscious effort to make notes of my first impressions. As I approached the door, I wanted to experience what someone walking in for the first time would. I remember how comfortable the lobby looked. How ornate all the molding and […]
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- Abel Perez: I am a server and this helped me alot. Thank you...
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.