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Tag Archives | Waiter

Welcome KSHB Viewers

I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show.  It was a privilage to be asked to appear to discuss my book.  I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]

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david Hayden

A Nice Article About Me

Some of you might have caught my post last week about changing jobs.  It is tough as a server to spread the word about such things.  It is questionably ethical to let it be known to your casual regulars.  Job changes generally occur with little fanfare and a maximum of two weeks’ warning.  This inevitably […]

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Don’t Be "That Guy" (Part One)

We were all rookies at one time.  We walked in confident the first day at a new restaurant only to end up with a deer-in-the-headlights look by the first rush.  I’ve worked at plenty of restaurants over the years and know the feeling all to well.  I have most certainly been “that guy” as well.  […]

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The Server’s Court

It was a most magnificent dream.  Perhaps the most magnificent dream not featuring Alyssa Milano that I have ever had.  I snuck back to the private dining room between shifts for a little piece and quiet.  I must have dozed off for a second because I found myself in a judge’s robe behind the bench.  […]

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How To Make Hostile Guests Love You (Part One)

One of the most difficult situations any server faces is the hostile guest.  I call them hostile, because they are angry with you long before you have even greeted them.  Some people just bring all the hostility of their day in to a restaurant and dump it on their server.  From the moment you greet […]

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