r_ */ ?>

Tag Archives | Tips

This is only a test

Read full story Comments { 0 }

Welcome KSHB Viewers

I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show.  It was a privilage to be asked to appear to discuss my book.  I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]

Read full story Comments { 0 }

How To Make Hostile Guests Love You (Part One)

One of the most difficult situations any server faces is the hostile guest.  I call them hostile, because they are angry with you long before you have even greeted them.  Some people just bring all the hostility of their day in to a restaurant and dump it on their server.  From the moment you greet […]

Read full story Comments { 3 }

The Lost Art Of Suggestive Selling

This will be relevant by the end of the post. “Subtlety is the art of saying what you think and getting out of the way before it is understood.” –Anonymous We as a society have really lost the power of subtlety.  It could be because we have lost the patience to unravel it.  We receive […]

Read full story Comments { 1 }

A World Without Tips

I am still incredibly grateful for my recent guest post on tipping.  It inspired my response that discussed the economics of tipping.  It also raised a few other interesting points that I am now learning are common misconceptions about restaurants.  For people who have never worked in a restaurant, these misconceptions can easily be mistaken […]

Read full story Comments { 3 }