Tag Archives | Tips
I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show.Â It was a privilage to be asked to appear to discuss my book.Â I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]
One of the most difficult situations any server faces is the hostile guest.Â I call them hostile, because they are angry with you long before you have even greeted them.Â Some people just bring all the hostility of their day in to a restaurant and dump it on their server.Â From the moment you greet […]
This will be relevant by the end of the post. â€œSubtlety is the art of saying what you think and getting out of the way before it is understood.â€ â€“Anonymous We as a society have really lost the power of subtlety.Â It could be because we have lost the patience to unravel it.Â We receive […]
I am still incredibly grateful for my recent guest post on tipping.Â It inspired my response that discussed the economics of tipping.Â It also raised a few other interesting points that I am now learning are common misconceptions about restaurants.Â For people who have never worked in a restaurant, these misconceptions can easily be mistaken […]
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- Abel Perez: I am a server and this helped me alot. Thank you...
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.