Rule Seven: Be the coworker you want to have. Once you have been at a particular restaurant for any length of time, the floor chart can tell you a great deal about how your shift will go. Most servers can see the people they are working with and find reason for either optimism or frustration. […]
Tag Archives | Rules for Servers
Over the last 15 years I have spent in the service industry, I have had to change my approach. 15 years ago, I was a gangly 6-foot tall 125-pound server with a voice somewhere in the Justin Bieber range. I looked only slightly older than him. A head of grey hair has made me change […]
If you sell seafood at your restaurant, you will inevitably come in contact with pregnant women concerned whether or not it is safe. During pregnancy the only thing you get more than designer baby clothes that the child won’t be able to appreciate is advice on what not to eat. Seafood is confusing to expectant […]
It is that time of year. Love or at least heavy lust is in the air. That means just one thing in the restaurant business. It is too hot to sit on the patio. Well that and co-workers are starting the annual mating ritual. At the most recent count, there are six confirmed couples at […]
Yesterday’s post on extra charges for the various items a guest requests caused me to ponder on a larger scale. It is remarkably common to hear guests say, “I could buy that steak/wine/etc at the store for half that much.” This is the same principle as walking into a car dealership and demanding a price […]
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- Introducing Best Restaurant Blogs April 15, 2013
- JJ’s February 20, 2013
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- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.