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Tag Archives | Restaurant

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The Year Ahead For The Hospitality Formula Network

The Hospitality Formula Network enters 2011 with a tremendous amount of momentum. The last year resulted tremendous growth in readership. December was the strongest month of the year by far. In fact, more people visited these sites in December of 2011 than all of 2010. With this momentum comes opportunity. That is why I have […]

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Number 3: When Sadness Becomes Action

I’m not sure which stage of grief this post was written in.  It has a bit of bargaining and a bit of anger.  I have noticed that as I get older, situations like this bring up more emotions.  There is an element of repressed grief, but also regret that I didn’t speak out in the past.  […]

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front door professionals

Managing Your Front Door Professionals

One of the most undertrained, undersupported, and undersupported positions in a restaurant in the front door professional who greets your guests.  This often results in the rest of your staff being overworked, overstressed, and overwhelmed.  Your guests in turn are unsympathetic, unappreciated, and often unsatisfied.  Today, I am discussing steps that managers can take to […]

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Welcome KSHB Viewers

I wanted to take a moment to thank you personally for visiting this site after seeing the segment on the midday show.  It was a privilage to be asked to appear to discuss my book.  I do feel that this book is a valuable tool for those in the service industry, and particuarly those in […]

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