Another week has come and gone.Â That means it is Saturday and time to count down this weekâ€™s strangest restaurant stories.Â This week is a little more special than most because I am writing up this list 35 years to the day after my Mother struggled through giving birth to me.Â I was already pretty […]
Tag Archives | customer service
I am still incredibly grateful for my recent guest post on tipping.Â It inspired my response that discussed the economics of tipping.Â It also raised a few other interesting points that I am now learning are common misconceptions about restaurants.Â For people who have never worked in a restaurant, these misconceptions can easily be mistaken […]
I still occasionally get the guest who will say, â€œI can buy this wine for half this price at the store.â€Â Which is true, but it doesnâ€™t come with a staff to serve it and a crew of chefs ready to cook you an incredible meal from a fully stocked kitchen.Â I wonder if the […]
Restaurants truly want you to feel comfortable in their establishments.Â It is the hospitality industry.Â We want you to feel like guests in our home when you eat at our restaurants.Â At the same time certain societal norms need to be upheld.Â Just as you wouldnâ€™t put your muddy shoes on a hostâ€™s coffee table, […]
If you missed the quiz portion, go back and check it out.Â If you are coming from the quiz, welcome.Â Please pass your tests to the left to grade.Â We are working on the honor system here folks.Â No cheating. Read the full post at Restaurant Laughs
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- The IRS Did Not Ban Automatic Gratuities January 1, 2014
- Introducing Best Restaurant Blogs April 15, 2013
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- Abel Perez: I am a server and this helped me alot. Thank you...
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.