This week’s skill focus deals with the single most important factor that guests use in determining the tip they leave and whether they will return to a restaurant. Beyond competent service, the rapport built with a table is the key to creating highly satisfied guests. This week the focus is on how to build that rapport and the importance of it. While sales and skills are important, this is one of the most critical concepts to understand if you want to increase sales and improve tips. This is the skill focus you cannot underestimate.
Read the manager’s version at The Manager’s Office
Read the server’s version at Tips For Improving Your Tips