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The Challenge of Server Health Insurance

Last week’s post about Darden and restaurant server health insurance led to many interesting conversations this week. In perusing different sites the article was shared on, I noticed a strong undertone of hostility towards the idea that employers should provide health insurance. In other cases people were upset at the notion of the government subsidizing […]

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Facebook Is Not Stealing Your Fans

When I released Building Your Brand with Facebook in March of this year I was anticipating a collective freakout on the part of restaurant owners. As I would discuss Facebook marketing with restaurant owners, they would confidently tell me how strong their fan page was with thousands of fans. When I replied by asking them […]

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Darden International

Why I Won’t Eat At Darden Restaurants

I promised a very important post on Friday and today I am delivering with my thoughts on the disappointing leadership displayed by Darden Restaurants. Their recent decision to publicly announce cutting hours of employees in four test markets to avoid the costs of providing health insurance is deplorable. To make such a public announcement over […]

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The Return of The Hospitality Formula

It has been a while since this site has been updated. In fact it was the longest pause since the network was started. Let me start out by assuring you that the site is going to be around for quite some time. The pause had nothing to do with a lack of writing, but rather […]

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Kansas City’s Best 2012

Another year has passed and it is time for my annual list of Kansas City’s best restaurants, attractions, personalities, and businesses. This list always coincides with The Pitch’s “Best of Kansas City” awards voting. This year I have a few changes from the previous years. I tried to broaden the list this year to include […]

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