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Welcome to The Hospitality Formula Network

The Hospitality Formula Network is a series of website designed to help restaurant owners, managers, and servers excel.  This network is a leading source of up-to-date information for restaurant industry professionals. The most recent posts from all of these sites can be found here at HospitalityFormula.com

The Hospitality Formula Network is comprised of these outstanding sites:


The Restaurant Managers Office

The Manager’s Office

Insights and advice for restaurant managers and owners on training, motivation, and operations as well as the latest news and trends from the restaurant industry.  The knowledge restaurant managers need to advance their careers in improve their restaurant's profitability.

make better tips

Tips Squared

The tips, tricks, and techniques professional restaurant servers need to increase their tips and improve their income.  Tested methods for creating more satisfied guests.

foodie knowledge

Foodie Knowledge

Information about what we eat and the restaurant industry that will help you become a more knowledgeable diner and better understand the restaurant industry.

restaurant marketing ideasRestaurant Marketing Plan

The knowledge you need to successfully market an independent restaurant.  Actionable insights to help small restaurants compete with their corporate competitors.

restaurant stories

Restaurant Laughs

A lighter look at life in a restaurant for restaurant professionals and patrons.  A great way to relax and unwind after a rough shift or terrible dining experience.

restaurant server training

Tips2: Tips For Improving Your Tips

The ultimate restaurant server training manual covering the 52 essential skills of exceptional service.  This is the knowledge servers need to take their career to the next level.


All of the sites are written and maintained by David Hayden.  Mr. Hayden is a restaurant industry consultant, author, and blogger.  With nearly two decade in the restaurant industry, he shares the insights he has acquired to help restaurant industry professionals succeed and excel.

Most Recent Posts On The Hospitality Formula Network:

Darden International

Why I Won’t Eat At Darden Restaurants

I promised a very important post on Friday and today I am delivering with my thoughts on the disappointing leadership displayed by Darden Restaurants. Their recent decision to publicly announce cutting hours of employees in four test markets to avoid the costs of providing health insurance is deplorable. To make such a public announcement over […]

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The Return of The Hospitality Formula

It has been a while since this site has been updated. In fact it was the longest pause since the network was started. Let me start out by assuring you that the site is going to be around for quite some time. The pause had nothing to do with a lack of writing, but rather […]

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Kansas City’s Best 2012

Another year has passed and it is time for my annual list of Kansas City’s best restaurants, attractions, personalities, and businesses. This list always coincides with The Pitch’s “Best of Kansas City” awards voting. This year I have a few changes from the previous years. I tried to broaden the list this year to include […]

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Mixologist Bartender

The Mixologist Post

This is “The Mixologist Post”. You see there are certain posts I have written on this blog that still get mentioned when I talk to people in person. The post about dating co-workers made it painful the next day at work when all the members of couples would no longer speak to me. The Jardines […]

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Restaurant Serving Jobs

Top 10 Factors To Consider About A Restaurant Serving Job

If we are going to be honest with ourselves, not ever restaurant server is cut out for every restaurant serving job. There is a dance that has to be done to find the right job for the right person. It is not that the job or the server are bad. They might just not be […]

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restaurant marketing facebook

Your Restaurant Facebook Account Could Be Gone Tomorrow

Restaurant marketing with Facebook is something most every restaurant has tried.  Very soon this could vanish for restaurant owners who are in violation of the Facebook Terms of Service (ToS).  Hundreds or thousands of fans could vanish overnight along with all or the correspondences, pictures, and other content contained on their Facebook pages.  It is […]

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restaurant server training manual

Tips2: Tips For Improving Your Tips Is New and Improved

Hopefully you are aware of the book I released as a great supplement to the average restaurant server training manual.  Tips2: Tips For Improving Your Tips was released just over a year ago.  Sales are still strong and I have received a number of great reviews both online and through email.  At the time the book […]

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Google+ Local for Restaurants

Google+ Local For Restaurants: Free Report

This month’s free report at Restaurant Marketing Plan covers in depth the best practices to utilize Google+ Local for Restaurants.  This is an incredibly powerful tool for independent restaurants and I want to make sure that all of the restaurant owners and managers that read this blog are recieving the most up to date information […]

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Finding Restaurant Servers

Do Not Wait To Hire Restaurant Servers

As I wrap up my series on hiring restaurant servers in an improving economy, I wanted to address the need for speed and decisiveness in the hiring process.  Too many restaurants have become accustomed to the luxury of being able to conduct 2-3 interviews with candidates before making a job offer.  These same restaurants are […]

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Google Plus For Restaurants

What Restaurants Should Know About Google Plus Local

  Google Plus Local for Restaurants is about to change the local marketing game forever.  It is important to understand that this is not a phase or another hoop that Google is making restaurants jump through.  This is the future of local internet marketing.  If you choose to ignore it, you are doing so at […]

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restaurant stories

The Return of Weird Restaurant Stories

Those of you who have been fans of this network of blogs since the beginning (and a sincere thank you to both of you) might remember a blog I own called Restaurant Laughs.  Even though I try to keep the other blogs serious and informative, I do enjoy cracking jokes.  These jokes landed on Restaurant […]

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