It has been a while since this site has been updated. In fact it was the longest pause since the network was started. Let me start out by assuring you that the site is going to be around for quite some time. The pause had nothing to do with a lack of writing, but rather [...]
Welcome to The Hospitality Formula Network
The Hospitality Formula Network is a series of website designed to help restaurant owners, managers, and servers excel. This network is a leading source of up-to-date information for restaurant industry professionals. The most recent posts from all of these sites can be found here at HospitalityFormula.com
The Hospitality Formula Network is comprised of these outstanding sites:
The Manager’s Office
Insights and advice for restaurant managers and owners on training, motivation, and operations as well as the latest news and trends from the restaurant industry. The knowledge restaurant managers need to advance their careers in improve their restaurant's profitability.
The tips, tricks, and techniques professional restaurant servers need to increase their tips and improve their income. Tested methods for creating more satisfied guests.
Information about what we eat and the restaurant industry that will help you become a more knowledgeable diner and better understand the restaurant industry.
The knowledge you need to successfully market an independent restaurant. Actionable insights to help small restaurants compete with their corporate competitors.
A lighter look at life in a restaurant for restaurant professionals and patrons. A great way to relax and unwind after a rough shift or terrible dining experience.
Tips2: Tips For Improving Your Tips
The ultimate restaurant server training manual covering the 52 essential skills of exceptional service. This is the knowledge servers need to take their career to the next level.
All of the sites are written and maintained by David Hayden. Mr. Hayden is a restaurant industry consultant, author, and blogger. With nearly two decade in the restaurant industry, he shares the insights he has acquired to help restaurant industry professionals succeed and excel.
Most Recent Posts On The Hospitality Formula Network:
Another year has passed and it is time for my annual list of Kansas City’s best restaurants, attractions, personalities, and businesses. This list always coincides with The Pitch’s “Best of Kansas City” awards voting. This year I have a few changes from the previous years. I tried to broaden the list this year to include [...]
This is “The Mixologist Post”. You see there are certain posts I have written on this blog that still get mentioned when I talk to people in person. The post about dating co-workers made it painful the next day at work when all the members of couples would no longer speak to me. The Jardines [...]
If we are going to be honest with ourselves, not ever restaurant server is cut out for every restaurant serving job. There is a dance that has to be done to find the right job for the right person. It is not that the job or the server are bad. They might just not be [...]
Restaurant marketing with Facebook is something most every restaurant has tried. Very soon this could vanish for restaurant owners who are in violation of the Facebook Terms of Service (ToS). Hundreds or thousands of fans could vanish overnight along with all or the correspondences, pictures, and other content contained on their Facebook pages. It is [...]
Hopefully you are aware of the book I released as a great supplement to the average restaurant server training manual. Tips2: Tips For Improving Your Tips was released just over a year ago. Sales are still strong and I have received a number of great reviews both online and through email. At the time the book [...]
This month’s free report at Restaurant Marketing Plan covers in depth the best practices to utilize Google+ Local for Restaurants. This is an incredibly powerful tool for independent restaurants and I want to make sure that all of the restaurant owners and managers that read this blog are recieving the most up to date information [...]
As I wrap up my series on hiring restaurant servers in an improving economy, I wanted to address the need for speed and decisiveness in the hiring process. Too many restaurants have become accustomed to the luxury of being able to conduct 2-3 interviews with candidates before making a job offer. These same restaurants are [...]
Google Plus Local for Restaurants is about to change the local marketing game forever. It is important to understand that this is not a phase or another hoop that Google is making restaurants jump through. This is the future of local internet marketing. If you choose to ignore it, you are doing so at [...]
Those of you who have been fans of this network of blogs since the beginning (and a sincere thank you to both of you) might remember a blog I own called Restaurant Laughs. Even though I try to keep the other blogs serious and informative, I do enjoy cracking jokes. These jokes landed on Restaurant [...]
In continuing my series about hiring restaurant servers in a strengthening economy, I wanted to discuss the risks of not hiring the servers you need. restaurant managers are often faced with complaints from servers about being overstaffed. These complaints may be about not getting enough hours, shifts, tables, or any number of other issues. This is [...]
- The Greatest Customer Complaint Response Ever September 23, 2010
- Why Not To Date Co-Workers August 14, 2010
- Serving Sober October 14, 2010
- My Response: 25 Things Chefs Never Tell You September 16, 2010
- My New Blogroll February 4, 2011
- Introducing Best Restaurant Blogs April 15, 2013
- JJ’s February 20, 2013
- Tips For Proposing At A Restaurant February 12, 2013
- Do I Have To Tip? January 21, 2013
- A New IRS Ruling Regarding Automatic Gratuities Takes Effect 1/1/13 January 19, 2013
- MikeQ: Great industry stories, David. You wear so many h...
- MikeQ: What a lucky day it was when I found your blogs, D...
- MikeQ: Damn, David ... your new design makes The Majestic...
- David: That is a good idea I hadn't thought of. I am no...
- MikeQ: David, ... I hope you saved the "before-and-after...
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About The Author
David Hayden was born and raised in Kansas City, Missouri. He took his first serving job in 1996. Since that time, he has worked for over a dozen different restaurant companies. He has held both hourly and salaried positions at independent and corporate restaurants. He has waited on over 100,000 guests and trained hundreds of servers. He has been named "Best Server in Kansas City" the last three years by the local weekly paper.