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Weekly Skills Focus: A User’s Guide

(Note: On Monday, I will introduce a new weekly feature to this blog called “Weekly Skills Focus.” This feature will take one previous post each week and discuss it in greater detail. The Manager’s Office will look at the post from a manager’s perspective with notes on how to teach it during the coming week’s pre-shift […]

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restaurant book

The Reviews Are In

Read any good books lately?  When I sent out advanced copies of my book, I was hoping someone would say something nice about it.  All of the people who had read it previously did so to edit it.  Something about getting back all the previous copies covered in red ink made me wonder if it […]

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