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Understanding Restaurants: The Manager’s Perspective

Archeologists have recently discovered a cave in Egypt believed to be the first restaurant.  Obviously it would not meet our modern interpretation of a restaurant.  It is clear from inscriptions on the wall that people did come in and were served food.  Barter took place and guests typically ate their food there.  One inscription depicts […]

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Understanding Restaurants: The Guest Perspective

They say that no two snowflakes are ever the same.  The number of possibilities in the formation of a snowflake leads to countless subtle differences.  While this may be true, there are certain generalizations we can make about snowflakes.  They are cold, white, and melt at temperatures above freezing.  Snowflakes can be unique while still […]

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Understanding Restaurants: The Other Perspectives

Servers are required to constantly juggle multiple priorities on a minute-by-minute basis.  Continually reevaluating what is the most urgent guest need and how to address other needs efficiently to prevent anticipatable needs from becoming urgent.  Our guests, managers, and co-workers determine our priorities.  All three of these groups have no problems speaking up and letting […]

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By Way Of Introduction

If you are taking the time to read this blog, a word of introduction may be in order. I took my first job waiting tables in 1995. In the years since I have worked for 13 different restaurant companies selling nearly every type of food in nearly every type of setting. I have been trained […]

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